Our users opinion

Our users opinion

In the last 30 days we published a survey for our users to complete and it is now time to share results.

Opennemas-Users-Satisfaction-Survey-Jul16

In first place we would like to thank all our users that participate and left suggestions and really nice comments. We are happy to announce that we have already added few improvements reflecting your feedback to our roadmap.

Keep an eye on the notifications inside our platform to make sure you do not miss out on our news (smile)

The survey was structured with 4 general questions about usage at the beginning, 5 questions to rate our services, 8 to rate the most used modules in the platform and 2 final questions to write feedback and leave suggestions. The survey was anonymous.

Please, find most relevant results below:

  • Participants are 50% new customers (less than a year) and 50% between 1 and 5 years.
  • 90% of participants use our platform daily.
  • 20% of participants publish as hobby, 30% use Opennemas for their business, 50% use it for business but also have another professional activity.
  • 80% of participants rate their overall satisfaction grade between 7 and 10.
  • Top 5 words that people associate to Opennemas are:
    • Easy to use;
    • High Quality;
    • Reliable;
    • Useful;
    • Good value for money.
  • It was great to see that nobody associate Opennemas to words such as "Low Quality", "Like many other services", "Not practical".
  • About Opennemas services:
    • 82% of participants rate our Technical Support between 7 and 10;
    • 78% of particpants would purchase Opennemas again;
    • 61% is recommending Opennemas to colleagues and friends.
  • Top 3 more appreciated features

     

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